Services
Urgent and No-Heat / No-Cool Service
No heat or no cooling and it can't wait? Call us. We prioritize households where comfort is a health concern.
Gas smell, carbon monoxide alarm, smoke, sparking, or a burning smell: leave the home now and call 911 or PG&E at 1-800-743-5000 from outside. Do not try to troubleshoot. Call us once everyone is safe.
What it is
Some problems cannot wait for a convenient appointment: no heat on a cold night, no cooling during a heat wave, or a system problem in a home with infants, older adults, or someone with a medical condition.
When you call with an urgent problem, we tell you honestly when we can get there. If we cannot reach you in time, we will say so, so you can make other plans.
Signs you need it
- No heat when temperatures are dropping
- No cooling during a heat wave
- Water leaking from your system onto ceilings or floors
- Repeated breaker trips when the system starts
- Someone in the home is vulnerable to heat or cold
How a visit works
The same steps every time, so you know exactly what to expect.
- Step 1
Arrival notice
We text or call when the technician is on the way, so you are not waiting around wondering.
- Step 2
ID at the door
Your technician introduces themselves by name and shows company ID before coming in.
- Step 3
Shoe covers on
Shoe covers go on at the door, and drop cloths go down where we work.
- Step 4
Diagnosis, explained
We show you what we found, with photos when it helps, in plain language.
- Step 5
Written options first
You get written options with prices before any work begins. Repair and replacement side by side when both make sense.
- Step 6
Nothing without your OK
No work starts until you approve it. Declining is fine, and there is no pressure.
For this kind of visit
- Calling is the fastest way to reach us for urgent problems. Forms and chat are reviewed as quickly as we can, but a phone call gets a person.
What it costs
Every system is different, so we don't quote prices over the phone. A technician looks at your system and gives you an exact, written price before any work starts. If you decide not to go ahead, that's your call.
Replacing equipment? Ask about rebates and financing.
Urgent Service: common questions
Request urgent service
Calling is the fastest way to reach us for urgent problems. If you can't call, send this form and we will respond as soon as we can.
Tell us what's going on.
A real person will get back to you, explain your options plainly, and give you a written price before any work starts.